Terms of Service

The service is for businesses and professionals, not consumers. You must be at least 18 and authorised to bind your organisation.

• Give accurate information and keep it up to date.
• Keep your login, API keys and Vault PIN confidential. You are responsible for activity under your account and your API keys.
• Tell us straight away if you suspect unauthorised access.
• Each person needs their own login; team members count towards your plan’s user limit.

• Plans, prices, included documents, AI units, users and features are shown on our pricing page and confirmed at checkout. Prices exclude VAT and other taxes, which are added where applicable (reverse charge applies to eligible EU business customers).
• Subscriptions are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled.
• Paid plans are postpaid for usage above the monthly allowance: the first time your workspace goes over in a month, the app shows the rates (per extra document and per 1,000 extra AI units) and asks someone in your workspace to confirm. Extra usage is then added to your next invoice, up to three times the allowance in a month. The Free plan stops at its allowance.
• Prepaid AI unit packs are one-off purchases. Their units are used only after your monthly allowance, before any overage, and remain available while your account is active; unused units are not refundable except where the law requires.
• Cancel any time in Settings → Billing; cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where the law or these Terms say otherwise.
• We may change prices with at least 30 days’ notice; changes apply from your next renewal, and you may cancel before then.
• “Unlimited storage” is subject to fair use: normal business archiving of documents. We may contact you about use far beyond typical customers (for example bulk backup of unrelated files) and agree a suitable plan.
• If payment fails we will remind you; after a grace period we may restrict the account until payment is made.

You must not use the service to:

• create false, forged or misleading documents meant to deceive counterparties, carriers or authorities;
• breach sanctions, export-control, customs, tax or anti-money-laundering law, or ship prohibited goods;
• process personal data without a lawful basis, or send documents to people you’re not entitled to share them with;
• upload malware, probe or overload the service, bypass rate limits or security, or scrape it outside the public API;
• resell or sublicense the service without our written agreement.

We may suspend content or accounts that break these rules, with notice where practical.

• AI drafting, extraction, translation, classification (e.g. HS/TARIC), compliance and sanctions checks, and our assistant Tessa can be wrong or incomplete. They are tools to help you, not legal, tax, customs or professional advice.
• You must review AI output before relying on or sending it, and you remain responsible for every document you use.
• We don’t guarantee that any document will be accepted by a carrier, authority, counterparty or court.
• AI-drafted documents are marked as AI-assisted in their metadata. We don’t use your content to train AI models.

• Signatures made with the service are simple electronic signatures under the EU eIDAS Regulation (and equivalent laws), backed by an audit trail (who signed, when, from which IP address) and document version history.
• They are not qualified electronic signatures. Some documents (for example certain property, family, notarial or public-sector documents) legally require a qualified signature, wet ink or a notary — it’s your responsibility to choose the right method for each document.
• You are responsible for confirming the identity and authority of the people you ask to sign.

When you connect an e-invoicing system (such as KSeF, ANAF, SDI or the Peppol network) we transmit invoices you approve, in the format that system requires. You remain responsible for the content of your invoices, your tax obligations and your credentials. Authorities’ systems can be unavailable or reject submissions; we retry where we can and show you the status, but we don’t guarantee acceptance or timing.

You decide who receives documents through share links, signature requests and onboarding portals, and what they may do (view, download, sign, edit). Anyone with a link can use it until it expires or you revoke it, so share links carefully; Vault documents require your PIN before they can be sent outside your organisation. Changes made by recipients are saved to the document’s version history and can be restored.

• You own your content. You give us a limited licence to host, process, transmit and display it only to provide and secure the service.
• We own the platform, software, templates and branding; you may not copy or reverse-engineer them except as the law allows.
• If you send us feedback we may use it without obligation.

Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms. You are responsible for having a lawful basis for the personal data you put into the service.

Integrations you turn on (accounting, calendars, TMS/ERP, messaging, payment) are provided by third parties under their own terms; we aren’t responsible for their services or availability.

• We aim for high availability but the service is provided without a guaranteed uptime unless we agree a service level in a separate signed agreement.
• Support is by email and in-app; response priority depends on your plan.
• We improve the service continuously and may change or retire features; we will give reasonable notice before removing a feature you rely on in a paid plan. Features marked “beta” or “coming soon” are provided as they are.

• Except as stated in these Terms, the service is provided “as is” and we exclude implied warranties to the extent the law allows.
• Neither party is liable for indirect or consequential loss, or loss of profit, revenue or goodwill.
• Each party’s total liability in any 12 months is limited to the fees you paid for the service in those 12 months.
• Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that can’t be limited by law.

You will defend and indemnify us against third-party claims arising from your content or your breach of the acceptable-use rules, and we will defend and indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property.

• You can stop using the service and delete your account at any time (Settings → Danger zone).
• We may suspend or terminate for material breach, non-payment or a serious security risk. Where lawful and practical we will give notice and 30 days to export your data first.
• After termination we delete your data as described in the Privacy Policy and DPA.

We will give at least 30 days’ notice of material changes by email or in the app; signed-in users are asked to accept the new version. If you don’t agree you may cancel before the changes take effect.

These Terms are written in English; translations are for convenience and the English version prevails. They are governed by the laws of Poland and applicable European Union law, excluding the UN Convention on Contracts for the International Sale of Goods. The common courts competent for Warsaw, Poland have exclusive jurisdiction, without depriving you of any mandatory protection under the law of the EU member state where you are established.